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The following Terms and Conditions apply to all products and services provided by Pure Glow Media (We, Us, Our).

All work is carried out by Us on the understanding that You (You, Your) has agreed to these Terms and Conditions.

Project Acceptance

1.1 We will provide You with a written quotation.

1.2 A copy of the written quotation is to be signed and dated by You to indicate acceptance and should be returned to Us. Alternatively, You may send an official order in reply to the estimate or quotation which binds You to accept these terms and conditions.

1.3 No work on a project will commence until either document has been received by Us.

Design Charges

2.1 Charges for design services to be provided by Us, will be set out in the written estimate or quotation.

2.2 At the time of Your signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 50% of the quoted fee will become immediately due. Work on the project will not commence until We have received this amount.

2.3 The balance becomes due on completion of the design work.

Other Charges

3.1 Charges for products and services utilised by Us on behalf of You, including but not limited to domain name registration, website hosting, printing, stock photography, are payable, in full, in advance.

Payment

4.1 You will be provided with an Approval Form and Invoice prior to final publication/website launch. At this time the remainder of the amount due will become payable and You will also be required to sign and return the Approval Form to Us. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 10% per month of the outstanding amount.

4.2 Payments may be made by cash, cheque, Paypal or BACS transfer.

4.3 Publication and/or release of work done by Us on behalf of You, may not take place before cleared funds have been received.

4.4 Returned cheques will incur an additional fee of £50 per returned cheque. We reserves the right to consider an account to be in default in the event of a returned cheque.

Default

5.1 An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque.

5.2 We shall be considered entitled to remove Our and/or Your material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.

5.3 Removal of such materials does not relieve You of Your obligation to pay the due amount.

5.4 Customers whose accounts become default agree to pay Us reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

Third Party Copyright and Trademarks

6.1 By supplying text, images and other data to Us for inclusion in Your design work/website, You declare that You hold the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with You, or rightful copyright or trademark owner.

6.2 Any artwork, images, or text supplied and/or designed by Us on behalf of You, will remain the property of Us and/or Our suppliers.

6.3 You may request in writing from Us, the necessary permission to use materials (for which We hold the copyright) in forms other than for which it was originally supplied, and We may, at Our discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.

6.4 By supplying images, text, or any other data to Us, You grant Us permission to use this material freely in the pursuit of Your design.

6.5 Should We, or You supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, You will agree to allow Us to remove and/or replace the file on the site.

6.6 You agree to fully indemnify and hold Us free from harm in any and all claims resulting from You not having obtained all the required copyright, and/or any other necessary permissions.

7.1 Copyright is retained by Us on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

7.2 If a choice of design is presented, only one solution is deemed to be given by Us as fulfilling the contract. All other designs remain Our property, unless agreed in writing that this arrangement has been changed.

Alterations, Amends & Corrections

8.1 Work required over and above the estimated work, or required to be carried out after acceptance of the draft design, is chargeable by the hour.

8.2 Work to change content initially supplied by You, is chargeable by the hour.

8.3 You agree that We hold no responsibility for any amendments made by any third party, before or after a design is published.

Service Levels & Performance

9.1 We will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of Your website, its servers, software or any material provided by a third party on Your behalf.

9.2 Website up time is not guaranteed unless specifically described in Your quotation.

9.3 We make no guarantee of the performance of your website, visitor numbers, search engine ranking/position or future sales.

Security Updates

10.1 Security updates will be required to some websites from time to time. We will advise You of such updates and any cost associated with implementing them. If You do not agree to have the updates processed, We accept no responsibility for Your site becoming compromised, vulnerable to attack or taken offline by a third party.

10.1 A monthly security retainer will be offered on your completed website. For a monthly fee we will continually update your website with the latest bug fixes, security releases and patches.

10.2 We reserves the right to remove Our logo, name and contact details from the website if You decline security updates or monthly security retainer.

Colour Accuracy

11.1 Due to variations in print, We cannot guarantee colour accuracy between proofs provided and the final printed result.

Terminating This Contract

12.1 If you wish to continue your website elsewhere, 1 months notice must be given. All outstanding payments must be made in full.

12.2 Details of the new hosting company / registrar / agency must be provided by You, We will not take instructions from any third party (for your security).

12.3 Domain names can only be transferred if at least 60 days have passed since registration or renewal is more than 40 days away.

Signed ________________________________________________________________

On Behalf Of (company) __________________________________________________

Date _________________________

Terms & Conditions